We aim to get your product to you as quickly as we can and this will usually be within 3 working days of your order. Larger products can take up-to 5 working days (depending on couriers availability). If you require delivery on a specific date, please contact us and we will do our best to accomadate.

Yes. Currently, we only ship to the UK but we have plans to deliver overseas in the near future.

Most products come with warranties that may become void if water damage occurs to the scooter's battery. It is essential to refer to the instruction manual provided with your scooter to understand its specific weather capabilities.

You can identify whether a scooter is waterproof by referring to the manual, as it will clearly state its waterproof status.

As a general precaution, we recommend keeping the battery dry whenever possible to ensure optimal performance.

For proper scooter storage, ensure it is always kept in a dry location, far from any flammable substances.

If your scooter is not used regularly, it's essential to charge it every 3 months for approximately 30 minutes to maintain its battery health.

All Electric Scooters, Electric Bikes, and Electric Skateboards/Unicycles are covered by a 12-month warranty against manufacturing defects. The warranty period commences from the day the product is received by the customer.

To be eligible for warranty service, please retain all original packaging for the entire warranty duration, as products without original packaging may not be eligible for return.

The warranty conditions are as follows:

1. Ownership and Proof of Purchase: You must be the original owner and provide proof of purchase or order number to avail of the warranty. The warranty is non-transferable.
2. Covered Components: The limited warranty applies only to certain components, including the Battery, Controller, LED Lights, Motor, Display, Throttle, and Electrical Wiring. It does not cover accidental damage or items subject to reasonable wear and tear.
3. Defect Reporting: Any defect report must include an image or video as evidence of the defect. eRyderz technicians will validate the defect and may either repair or replace the defective component, at their sole discretion.
4. Exclusions: The limited warranty does not cover external bolts prone to daily wear and tear, negligence, use in wet conditions leading to rust/corrosion, consumables, physical damage, accidental damage not caused by eRyderz, damage from professional or hire use, accidents, improper use, improper storage, excessive loading, improper assembly or maintenance, installation of non-compatible parts or accessories, failure to maintain or service regularly, and any modifications made to the product.
5. Water Damage: Most electric products are not waterproof. Therefore, riding in damp or wet conditions is not covered under the warranty. Please check product descriptions or contact us for further details.

Warranty Shipping Costs:

Within the first 3 months of ownership, eRyderz will arrange and cover the shipping cost to collect and return the item to the customer (UK Only). If the issue is not covered under the warranty, considered as reasonable wear and tear, or falls under warranty exclusions, the customer will be responsible for shipping and repair costs.

After 3 months of ownership, the customer is responsible for arranging and covering the shipping cost to eRyderz for inspection. If the issue is covered by the warranty and not due to reasonable wear and tear or warranty exclusions, the customer will be reimbursed for the shipping cost, and the repaired item will be sent back free of charge.

Our returns policy covers a period of 14 days. If more than 14 days have passed since your purchase or if the product has been misused or neglected, we regret to inform you that we cannot offer a refund or exchange.

Please note: that we do not accept returns of used products.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should be in its original packaging.

The shipping costs for returning the item will be your responsibility.

We recommend keeping the packaging for a minimum of 2 weeks, as a return will be rejected if the item is no longer in its original packaging. It is advisable to retain the packaging for the entire duration of your ownership in case you require servicing or repair under warranty. Without the packaging, you will be responsible for ensuring the safe return of goods in the event of a warranty claim.

For new and unused items within 14 days of delivery, our team will gladly assist with the return process. To initiate a return request, please contact our support by emailing support@eryderz.co.uk. Please note that you will be responsible for the cost of returning the scooter, and there may be a small admin charge.

If your item has been used and is experiencing issues, rest assured that it is likely covered by our warranty. For more information regarding the warranty and claims process, please refer to our Warranty Policy.

Please be aware that a return may be refused or a charge of around 15% may be applied for any loss in value if the goods are returned in a different condition from when they were sent. If the product has been used, the return may be rejected, and you will be responsible for the shipping costs back to you.

To complete the return process, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Instead, email us at support@eryderz.co.uk, and we will guide you through the process.

Refunds:

Once we receive and inspect your returned item, we will send you an email notification confirming the receipt and approval or rejection of your refund. If approved, the refund (minus any delivery fees incurred by us) will be processed and applied to your credit card or original method of payment within a specific timeframe (depending on the payment method used).

Late or Missing Refunds:

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company, as there may be processing time before the refund is officially posted. If necessary, contact your bank for further assistance. If you still haven't received your refund, please reach out to us at support@eryderz.co.uk.

Changing Your Mind:

If you change your mind about an order before it is shipped, we may still be able to cancel the order. Please contact us immediately if this occurs. Please be aware that order cancellations are subject to a cancellation fee of 3% (for U.K. Customers) or up to 4.7% (for EU Customers) to cover non-refundable processing fees incurred for the original order.

Shipping:

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.

If you are shipping an item valued over £75, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of your returned item without tracking or insurance.